ブランド一覧

Embroidery fabric

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COSMO®刺しゅう針

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Embroidery floss

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Botanical Embroidery Kit

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100 NÉSANS

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Crochet Pouch

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Embroidery Supplies

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Artist

collection

Categories

Creation

FAQ

Returns and Exchanges

Q: Can I return or exchange the product?

A: We are very sorry, but we do not accept returns or exchanges.

Regarding delivery to a branch office

Q. Can I have the item held at the branch office?

A. Yes, it is possible.

When entering an address, enter the building name, room number, etc. (optional) in the field

Please write "Hold at XX branch office."

If you wish to enter the building name and room number, please write them after this.

If you have any other questions, please contact us via chat.

2026.04.30 Shipping and Inquiry Response during Golden Week

Thank you for always using the COSMO official online shop.

Please note that our shop will be closed for product shipments and inquiry responses during the following period:

■　Closure period: Saturday, May 2nd to Wednesday, May 6th

■　Regarding orders
Orders placed through the online shop will be accepted as usual during the closure period.
Please enjoy your shopping.

■　Regarding product shipments and inquiry responses
Shipment of orders and responses to inquiries received during the closure period will be handled sequentially from Thursday, May 7th.


*As congestion is expected immediately after the holidays, please note that product arrivals and responses may take longer than usual. We appreciate your understanding.

We apologize for any inconvenience and trouble this may cause our customers, and we kindly ask for your understanding.